Subscriptions Policy
ALL ABOUT SUBSCRIPTIONS
Please carefully read this Subscriptions Policy. We want you to be completely satisfied with your online purchase.
How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions by logging in through the accounts page.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
In taking up the subscription of one or more of our products, you have agreed to the following terms and conditions:
Opt for the subscription payment choice available on the product page. The specified delivery frequency is indicated on the same page. Your subscription starts as soon as your initial payment is processed.
We will automatically debit the order amount on the same day of the month until cancelled by you and your order will be processed and sent out within the next 2 business days after each payment has been received.
Product Subscription items will ship automatically until you cancel. By placing a subscription order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. We safely keep your card on file in an encrypted manner. The actual cost of each shipment may vary depending on the quantity and frequency chosen.
If your credit or debit card cannot be charged for any reason, we will attempt to charge your account two more times. Should this fail as well, you will not receive the product for that subscription period. You have the option to manage your subscription (such as changing your payment method, updating shipping information, cancelling, suspending, or skipping a delivery) by signing into your account with the email address associated with your subscription.
Cancellations after this time frame will still be billed for the subsequent period and the subscription item will be sent.
Cancellations
You can suspend or cancel your subscription at any time by giving us 7 days prior to your next delivery date. To suspend or cancel your subscription, kindly log in to your account with the email address linked to your subscription. If you need help or have any questions, please email our support team at hello@homewithhalo.com.
Change of address
If you move, please ensure to update your shipping details by logging into your account using the email address associated with your subscription. Failure to do so 7 days prior to dispatch might result in a re-ship fee if the item is shipped to the old address and is RTS (Return to Sender). Should you need assistance or have any inquiries, please email our support team at hello@homewithhalo.com.
Shipping Fees
Subscriptions orders ship free on us!
Promotional code
Any promotional or discount codes are not applicable to any subscriptions.
Order and delivery issues
If your shipment is incorrect or damaged, or goes missing, simply email us at hello@homewithhalo.com as soon as possible and we’ll do our best to help solve the issue for you!
If you haven’t received your products but tracking says it’s delivered, start by asking family members and neighbors if they saw the delivery or have your package. Then check with the shipping carrier. If you still haven’t received your product 10 days after the scheduled delivery, please email us at hello@homewithhalo.com.
Subscriptions
Please carefully read this Subscriptions Policy. We want you to be completely satisfied with your online purchase.
How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions by logging in through the accounts page.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
In taking up the subscription of one or more of our products, you have agreed to the following terms and conditions:
Opt for the subscription payment choice available on the product page. The specified delivery frequency is indicated on the same page. Your subscription starts as soon as your initial payment is processed.
We will automatically debit the order amount on the same day of the month until cancelled by you and your order will be processed and sent out within the next 2 business days after each payment has been received.
Product Subscription items will ship automatically until you cancel. By placing a subscription order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. We safely keep your card on file in an encrypted manner. The actual cost of each shipment may vary depending on the quantity and frequency chosen.
If your credit or debit card cannot be charged for any reason, we will attempt to charge your account two more times. Should this fail as well, you will not receive the product for that subscription period. You have the option to manage your subscription (such as changing your payment method, updating shipping information, cancelling, suspending, or skipping a delivery) by signing into your account with the email address associated with your subscription.
Cancellations after this time frame will still be billed for the subsequent period and the subscription item will be sent.
Cancellations
You can suspend or cancel your subscription at any time by giving us 7 days prior to your next delivery date. To suspend or cancel your subscription, kindly log in to your account with the email address linked to your subscription. If you need help or have any questions, please email our support team at hello@homewithhalo.com.
Change of address
If you move, please ensure to update your shipping details by logging into your account using the email address associated with your subscription. Failure to do so 7 days prior to dispatch might result in a re-ship fee if the item is shipped to the old address and is RTS (Return to Sender). Should you need assistance or have any inquiries, please email our support team at hello@homewithhalo.com.
Shipping Fees
Subscriptions orders ship free on us!
Promotional code
Any promotional or discount codes are not applicable to any subscriptions.
Order and delivery issues
If your shipment is incorrect or damaged, or goes missing, simply email us at hello@homewithhalo.com as soon as possible and we’ll do our best to help solve the issue for you!
If you haven’t received your products but tracking says it’s delivered, start by asking family members and neighbors if they saw the delivery or have your package. Then check with the shipping carrier. If you still haven’t received your product 10 days after the scheduled delivery, please email us at hello@homewithhalo.com.